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PLAN YOUR TRIP

FREQUENTLY ASKED QUESTIONS

You're Probably Wondering

  • Where does the cruise depart from?
    Cruise departs from Town Wharf. Please arrive at the wharf approximately 15 mins prior to scheduled departure time.
  • Do you allocate seats?
    For most cruises, you can sit anywhere you like. Seating is only allocated for special event cruises. If you are attending with other guests under a separate booking name please advise 5 days prior to the cruise. If you are taking the cruise alone and would prefer a particular seat, please contact us.
  • Do you accommodate passengers with dietary requirements?
    If you have any dietary requirements please advise at least 5 days prior to the cruise.
  • Can we bring our own drinks?
    We are a licensed venue with a licensed bar on board for all your needs. No BYO is allowed.
  • Are all your cruises guaranteed to take place?
    Cruises are dependent on weather conditions. Our passengers' safety comes first and we do not sail if the weather conditions are not favourable. Our cruises run based on a minimum number of passengers.
  • Do your cruises run regardless of the number of passengers?
    Our cruises run based on a minimum number of passengers.
  • Can we make changes to our bookings?
    Changes are allowed up to 48 hours prior to the scheduled booking date. Any changes made with less than 48 hours notice will incur an admin / change fee of $20.
  • Do you issue tickets for the cruise?
    We do not provide passengers with tickets as we work off a passenger manifest. Please provide the name / booking number on the order when boarding the cruise.
  • Are there merchant fees for payments made via credit or eftpos cards?
    Merchant fees apply for payments made via credit or eftpos cards either online or over the phone. Booking fees also apply.
  • Are bookings refundable?
    Bookings for all our cruises are 100% non refundable. You may swap for a different cruise. Please contact us if you need to make changes.
  • How can I remove myself from the mailing list?
    You can unsubscribe any time by emailing info@cruiseportmacquarie.com.au to remove yourself from the mailing list.
Frequently Asked Questions about Port AdVenture Cruises

You're Probably Wondering

  • Where does the cruise depart from?
    Cruise departs from Town Wharf. Please arrive at the wharf approximately 15 mins prior to scheduled departure time.
  • Do you allocate seats?
    For most cruises, you can sit anywhere you like. Seating is only allocated for special event cruises. If you are attending with other guests under a separate booking name please advise 5 days prior to the cruise. If you are taking the cruise alone and would prefer a particular seat, please contact us.
  • Do you accommodate passengers with dietary requirements?
    If you have any dietary requirements please advise at least 5 days prior to the cruise.
  • Can we bring our own drinks?
    We are a licensed venue with a licensed bar on board for all your needs. No BYO is allowed.
  • Are all your cruises guaranteed to take place?
    Cruises are dependent on weather conditions. Our passengers' safety comes first and we do not sail if the weather conditions are not favourable. Our cruises run based on a minimum number of passengers.
  • Do your cruises run regardless of the number of passengers?
    Our cruises run based on a minimum number of passengers.
  • Can we make changes to our bookings?
    Changes are allowed up to 48 hours prior to the scheduled booking date. Any changes made with less than 48 hours notice will incur an admin / change fee of $20.
  • Do you issue tickets for the cruise?
    We do not provide passengers with tickets as we work off a passenger manifest. Please provide the name / booking number on the order when boarding the cruise.
  • Are there merchant fees for payments made via credit or eftpos cards?
    Merchant fees apply for payments made via credit or eftpos cards either online or over the phone. Booking fees also apply.
  • Are bookings refundable?
    Bookings for all our cruises are 100% non refundable. You may swap for a different cruise. Please contact us if you need to make changes.
  • How can I remove myself from the mailing list?
    You can unsubscribe any time by emailing info@cruiseportmacquarie.com.au to remove yourself from the mailing list.
Frequently Asked Questions about Port AdVenture Cruises
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